Inclusive Mobility Forum

Disruption is a challenge that the transport network will continue to encounter across nearly all modes of travel. How we react during these periods, and what we do to minimise the impact on those travelling, is critical. Yet, for those with disabilities and access needs, disruption can be even more intense and frustrating.

The Inclusive Mobility Forum will hold a webinar on the 22 October, where we will explore the specific issues disabled travellers face during disruption and discuss how a more strategic adoption of ITS can help overcome these challenges, ensuring a more efficient and reliable service for everyone.

We’ll hear from experts from across different modes and ask how transport technology can support those with accessibility needs when their journey doesn’t go as planned.

Agenda

2.00pm| Introductions, Welcome & Scene Setting
Kris Beuret and Anthony Duckenfield, Inclusive Mobility Forum Officers

2.10pm | Communicating change to customers
Claire Walters, Chief Executive, Bus Users UK

2.25pm | Looking after customers with special needs during rail disruption
Elizabeth Gilliard, Consultant, First Rail Consulting Services

2.40pm | Highlighting disruption in the National Accessibility Strategy  
Alison Smith, Head of Accessibility and Inclusion, Great British Railways Transition Team

2.55pm | Q&A & Panel Session focusing on the solutions to disruption 
– Dan Taylor, Accessibility Lead, Transport Focus
– Tony Duckenfield, Managing Director, Beyond Logic
– Ann Frye, Director, Ann Frye Ltd. 
– Stephen Howes, Transit Partnerships Lead, UK and Ireland, Uber 

Key questions that will be considered during the panel:

1. How can Information Technology help to overcome the effects of disruption on people with a disability?

2. How can we improve the interaction between Information Technology and people (staff and travellers), and in doing so increase the adoption of IT solutions?

3.25pm | Next steps & close